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Greater Anglia operates a busy railway network from London Liverpool Street to destinations across the east of England. We have a high standard of service for our customers throughout their journey experience so they can sit back relax and travel with confidence. Not to mention a whole new set of modernised greener trains, it’s never been a more exciting time to start a career with us. Do you want to be part of the journey? Come along and join Greater Anglia!  

We have an excellent opportunity to join our Engineering team at Norwich Crown Point Depot working as a Technical Manager.

The Role

The Technical Manager‘s role is to lead the technical team at Norwich Crown Point depot in areas such as engineering change, safety related defects, reliability issues, and performance (including delay attribution) on the Class 745/755 fleets. The Technical Manager is required to provide technical expertise in order to support the investigation of root causes of both technical and safety issues on these fleets.

A key part of this role is to work collaboratively with other engineering functions, GA departments and the Train Maintenance Provider that undertakes maintenance of the Class 745/755s..

The Technical Manager shall also drive efforts to simplify processes and practices within the engineering department.

Key duties include:

- Ensuring that safety and technical risks relating to the Class 745/755 fleets are managed to as low as reasonably practicable;

- Line management of a team of five direct reports and contractors within the team, which shall include agreeing SMART objectives, conducing regular 1:1s and day to day management of the team;

- Undertaking risk assessments to support engineering change, following the occurrence of a safety defect, to assess the impact of a procedural/process change etc;

- Undertake reviews of Engineering Changes in SOROS and associated risk assessments and raise comments to be resolved by the proposer of the change;

- Collaborate with the Owners of the Class 745/755s on fleet issues and engineering changes;

- Collaborate with the Train Maintenance Provider on the day to day delivery of maintenance, engineering changes, testing to support engineering changes, safety defects and other fleet issues;

- Work closely with the engineering production and commercial teams based at Norwich Crown Point depots;

- Coordinate activities within the team to ensure efficient and effective use of resources;

- Assess the impact of changes to industry legislation, standards, best practice etc on GA engineering processes and procedures;  

- Undertake investigations into accidents/incidents on GA sites and safety issues/defects involving the Class745/755s;

- Undertake technical audits on the Train Maintenance Provider at both Norwich Crown Point Depot and Clacton Depot;

- Provide input into fleet safety and reliability improvement initiative as required by GA;

-  Lead on delay attribution and resolve escalations with the Train Maintenance provider or the relevant department within GA;

- Review and approve concessions and restrictions on the Class 745/755s;

- Develop business cases, technical reports, NIRs and other documents as required by the Head of Engineering;

- Attend meetings such as contract reviews with the Train Maintenance Providers, lease reviews with the Owners, Engineering Business Reviews and others as required.

What we are looking for 

We are currently seeking a professional and optimistic colleague to join our team. The ideal candidate shall have qualifications in electrical or mechanical engineering and possess leadership skills, with at least 5 years experience in rail. The individual shall be capable of managing both internal and external stakeholder and shall exhibit exceptional interpersonal and communication skills.

The closing date for all completed applications is on Friday 16th February 2024

*Please note vacancies can close earlier due to high influx of candidate applications* 

To succeed in this role, we are looking for people who can bring our four values to life in your everyday work: 

·        Genuine … be welcoming, customer-centric and respectful 

·        Professional… be solution-oriented, accountable and delivering to promises 

·        Proactive … be progressive, innovative and decisive 

·        Inclusive … be connected in your thinking, empathetic and promote diversity 

Greater Anglia can offer a healthy work life balance, holiday entitlement and an environment where you can learn, develop, and grow in your career. If you think you would be a great addition to GA then apply now! 

What can we do for you? 

• Defined Contribution pension scheme after 2 years option to move across to Defined Benefit (Final Salary) pension scheme 
• Free Travel on GA for you and your eligible family members 
• Free Leisure travel on GA and 75% discount on other TOCS for leisure travel for eligible family members 
• International travel discount card (FIP) for staff and eligible family members after 12 months service 
• Opportunity to purchase additional annual leave of up to 10 days 
• GA offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave after 26 weeks of service - part of our commitment to family friendly policies  
• GA Hapi Benefits App– our great benefits app which includes discounts across many retailers, days out and dining 
• 24/7 Employee assistance programme, eyecare and flu jab vouchers and access to physiotherapy services 
• Annually issued 12 discount vouchers for family and friends to use 
• Salary Sacrifice schemes such as Cycle to work and Technology scheme (eligible once passing probation)