An exciting opportunity has arisen to join Merseyrail in the HR Department as an Internal Communication Officer.

We are looking for an Internal Communication Officer who will make sure our people are informed, engaged and fully up to speed with developments at Merseyrail. The role will bring our company-wide communications to life for our staff, ensuring key messages and stories are broken down clearly and ensure our business strategy, culture, and brand flows through all of our communications to staff.

The Internal Communication Officer will lead on communication campaigns ensuring communications are accessible to all, build relationships with key stakeholders in the business to help tell their story and ensure all internal communication is clear, relevant, and inclusive. The internal Communication officer will also have direct responsibility for the company intranet and social media channels and will have full accountability to improve on how we communicate to our staff across the business.

Key responsibilities of the role will include:

• Responsible for the delivery of an annual internal communications plan including internal social media channels
• Acting as the overall governance for all employee communications (written, digital and online) to ensure consistency of message, tone, look and feel.
• Provide overall governance for the Loop, ensuring consistency of messaging and look and feel for each function through working with the super users.
• Providing support to the business on all commercial and operational employee briefs
• Supporting the Employee Experience Manager with the yearly employee engagement survey and communication of the action plans
• Supporting the Employee Experience Manager with specific reward and recognition activities as well as any campaigns relating to employee experience.
• Supporting the People Director and Head of HR with all grade specific and company-wide communications or communication campaigns.

Ideally the successful candidate should have a degree or equivalent, have good computer literacy, numerical and oral skills including Excel, Word, Powerpoint etc.

The successful candidate should also have the ability and confidence in building excellent working relationships with colleagues and internal/external customers alike working in a highly confidential section of the Business.

Successful candidates may be invited to complete an online assessment and attend a competency-based interview.

Should you have any queries please contact James Smith, Head of HR on jsmith@merseyrail.org

"As an equal opportunities employer, Merseyrail particularly welcomes applications from Black, Asian, Minority, Ethnic (BAME) backgrounds as they are currently underrepresented. All appointments will be made on merit of skill and experience relative to the role."