Transport UK Rail Replacement provides a specialist service to the UK Rail Industry when train services are disrupted by planned engineering work or emergency incidents. Our highly experienced rail replacement team offer a fully managed service for the provision of coaches, buses, small vehicles, and taxis. 

Do you get a buzz when you see growth in a business? Do you want to be part of this journey? 

The Role 

We are looking for an innovative, self-starting individual with a passion for working in the busy and dynamic rail industry. If this is you, then why not apply to come and join us at Transport UK Rail Replacement? 

We have an opportunity as an Operator Account Manager based in London. 

The successful candidate will manage relationships with our coach and bus supply chain including systems and processes to deliver an industry best customer experience to satisfy planned and emergency operations and beyond. Your main duties include: 

• Work with the Contract Manager to deliver a leading road transport strategy for rail replacement in your area 
• Ability to direct and work with the Control Team to ensure we deliver the best fit rail replacement solutions. 
• Have a working knowledge of EU and domestic drivers’ hours regulations. 
• Be the Champion of our suppliers working with them to deliver excellence in rail replacement. 
• To set and maintain high standards, including but not limited to customer service, vehicle standards, driver appearance and required compliance such as PSVAR. 
• To ensure that enquiries and bus orders are processed promptly and accurately using business’ systems and procedures. 
• To monitor planned operations to ensure that all elements are confirmed required standards met, including vehicles that are clean, and serviceable, and drivers dressed appropriately. 
• To deal with customer concerns and complaints and incident reporting within the agreed time scales. 
• Proactively plan to ensure the bottom line is delivered within agreed budgets. 
• To ensure legal compliance including data protection, health and safety and sector specific regulations. 
• To liaise with our customer in the run up to long term plans to ensure that they have all the information necessary. 
• To carry out other management responsibilities or tasks and actions the business needs as may be required.  

The Ideal Candidate  

Our ideal candidate will have the ability to build a rapport with a diverse range of people, and also have: 

• Full UK Driving Licence. 
• Good numeracy and literacy with the ability to analyse reports. 
• A positive attitude and the ability to effectively manage people with different personalities and communication styles to build trust and strong relationships. 
• Excellent customer service skills including effective communication skills, both written and verbal.  
• An appropriate level of IT skills including use of various IT systems and software. 
• Knowledge of the transport industry is advantageous. 
• Able to self-manage with a hands-on work ethos and the need for flexibility which may include weekend working and working outside of office hours. 

Benefits  

• Competitive salary 
• Access to our employee assistance programme 

Apply Now! 

If you feel you have the skills, experience or qualifications required for this role and want to join a fast-paced growing company apply immediately! Please note that due to a high number of applications we may close the job posting earlier than expected. Best of luck! 

Please visit our website to submit your application. 

Closing date for applications – 11 February 2023 

Transport UK supports diversity and inclusion and is committed to eliminating discrimination and encourages diversity amongst the workforce which is truly representative of all sections of society. If you require any support to complete your application please reach our to Bus.HR@solvd.solutions