As part of the Transport UK Group, West Midlands Trains delivers around 1,300 train journeys a day, for more than 60 million passengers a year, across our two brands - West Midlands Railway and London Northwestern Railway.

We are looking to recruit a Revenue Offceron a full-time, permanent basis, based in Wolverhampton. This role is responsible in ensuring a consistently high level of customer service and revenue protection activity across the West Midlands Trains network.

The purpose of this role is to ensure that all travelling passengers are in possession of a valid ticket for their journey. The post holder will at all times provide an excellent level of customer service.

What does the job involve?

• Ensure compliance with all safety responsibilities, reporting any unusual occurrences and/or unsafe practices in line with company procedures
• Undertake full inspection of tickets, passes and rail cards at stations, ensuring a high level of customer service at all times
• Operate automatic ticket gates where in place
• Undertake customer service or crowd control duties at home or other stations
• Station duties support, as required such as poster changes, accessibility assistance, and winterization
• Report any unexpected ticket office closures, excessive queues for tickets or faulty self-service ticket machines in line with company guidelines
• Conduct interviews with those suspected of travelling fraudulently under the terms of the Police & Criminal Evidence Act 1984
• Ensure all ticketing equipment provided to carry out duties is used in a proper manner and that any defects are promptly reported

What skills and experience do I need to do the job?

• Numeracy and literacy skills to a level equivalent to GCSE grade A-C in Maths and English.
• Understanding of WMT operations, ticketing and geography covered
• Experience of working in a customer service and retail environment is desirable.
• Ability to deal effectively with customers, especially those who do not have valid tickets
• Ability to communicate confidently and effectively with all customers and colleagues

What are the salary and benefits?

• Up to £28,555 depending on experience
• Final salary pension – one of the best pension schemes available
• Free travel on all our trains and those of other train companies within our parent group company - for you, your partner and any dependent children
• 75% off all other train company travel tickets
• Retail discounts
• Career development opportunities

Due to the volume of applications, we receive, the advert may close earlier than the published closing date. Please submit your application as soon as possible to avoid missing out.

As an inclusive employer, we welcome applications from all backgrounds and ensure no-one receives less favourable treatment on the grounds of age, disability, gender, race/ethnicity, religion, belief and sexual orientation.

Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.