As part of The Transport UK Group, West Midlands Trains delivers around 1,300 train journeys a day, for more than 60 million passengers a year, across our two brands - West Midlands Railway and London Northwestern Railway.

We are committed to delivering a safe and reliable train service, by investing in our fleet of trains, stations and employees. As part of this investment, we are looking to recruit a Cleaning Team Leader, on a full-time, permanent basis based in Tyseley.

You will lead and deliver the Depots cleaning plan by the best utilisation of facilities and labour resource to ensure Customer requirements, Quality Standards and company profitability are achieved. Report and make recommendations regarding staff levels and working arrangements. Identify opportunities to improve cleaning processes and thus achieve customer expectations.

What does the job involve?

• Lead, support and motivate the cleaning staff to ensure an efficient cleaning process is achieved in accordance with specifications. Provide advice, guidance and instruction to staff as necessary. 
• Identify opportunities to improve the quality, efficiency and safety of the cleaning output, and act as a focal point for the implementation of these changes.
• Ensure compliance with site safety requirements in accordance with Health and Safety at Work Act, appropriate legislation and regulations
• Carry out briefings and 1 to 1’s with the Cleaning Team to ensure an efficient cleaning process and train presentation is achieved. 
• Liaise with the Cleaning Planning Team Leader, Operation Team and Production staff regarding Train vehicle schedules and produce cleaning plan and staff rosters to meet these requirements authorising change as necessary.
• Monitor and control all costs and material usage relating to the cleaning facility. Ensure all cleaning equipment is kept in a workable and safe condition and meets current legislature.   Ensure that all cleaning and train presentation operations are performed to the required standards, and provide performance data (KPI’s) to verify business and contractual compliance.
• Contribute to the development of the depot fleet with ideas and initiatives to enhance the train environment.
• Authorisation of staff booking on/off times. 
• (In the absence of Cleaning Team Leader) Attend Cleaning Management meetings
• Monitor and control Absence, Disciplinary, Depot Training, PPE requirements and the Drugs and Alcohol procedures of all cleaning staff.
• Ensure that cleaning staff carry out their duties in a safe and effective manner in accordance with H&SAWA, industry rules and regulations and in particular COSHH
• Ensure understanding and compliance with processes and procedures in respect of the Quality Management System, ISO 9001 and Environmental Management System to ISO14001. Where opportunities arise promote improvement in these areas. 
• Undertake responsibilities under local quality/safety systems.

What skills and experience do I need to do the job?

• Practical experience within cleaning operation
• Experience managing a team in a busy operational environment is essential.
• Excellent communication skills.
• Responsive and organised, able to manage numerous problems at once.
• Experience in either supervisory or managerial role with a proven track record of achievement
• NVQ Level 3 supervisory management or ILM (training can be provided)
• The ability to communicate effectively and manage poor performance
• Good IT skills for word processing, spreadsheets and similar pc based planning and performance management tools
• Good financial awareness and effective decision making in and isolated environment where immediate reactions are required
• Be prepared to undertake formal training as required.

What are the salary and benefits?

• £28,555+ excellent benefits
• Defined Benefit pension – one of the best in the UK
• Free travel on all our trains and those of other train companies within our parent group company - for you, your partner and any dependent children
• 75% off all other train company travel tickets
• Retail discounts
• Career development opportunities

Due to the volume of applications we receive the advert may close earlier than the published closing date. Please submit your application as soon as possible to avoid missing out.

As an inclusive employer, we welcome applications from all backgrounds and ensure no-one receives less favourable treatment on the grounds of age, disability, gender, race/ethnicity, religion, belief and sexual orientation.

Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary