What does the job involve? 

• Working on a full-time, permanent basis, based in Worcester – shift patterns will include weekends, early starts and late finishes  
• Safely dispatching trains from the station platform – following struct safety guidelines 
• Using the customer information system to announce train arrivals and departures 
• Keeping a record of delays, train re-platforming and other events that could affect the train running plan 
• Handling difficult situations in a calm, customer focussed manner 
• Conducting security checks along with health and safety checks 
• Providing assistance to passengers with disabilities – where required 

What skills and experience do I need to do the job?  

• Customer focussed – being presentable, approachable and proactive  
• Comfortable managing conflict - remaining calm in difficult situations 
• Great communication skills – able to flex your style to the audience 
• Having flexibility – both with your hours of work and approach to work 
• Stay calm under pressure – able to handle conflict 
• Be able to make decisions - based on the situation at the time 
• Have good IT skills, along with a good level of maths and English 
• Live within a reasonable commute of the station you have applied for – early starts and lates finishes will mean you need to be able to get to work, possibly before/after public transport is running 
• For safety reasons, you need to be aged 18 or older  

What is the salary and benefits? 

• Salary is £25,455 rising to £29,711, after probation period
• One of the best pension schemes available 
• Free travel on all our trains and those of other train companies within our parent group company - for you, your partner and any dependent children  
• 75% off all other train company travel tickets 
• Retail discounts 
• Career development opportunities 

What happens next? 
Once you have applied: 

1. You may be invited to complete a short video interview – your opportunity to tell us why you are the right person for the job and a little more about your experience 
2. If you pass the video stage, you will be invited to undertake rail industry online assessments – specific to the job 
3. If you successfully pass the assessments, we shall invite you to meet our managers face-to-face 

Due to the volume of applications we receive, the advert may close earlier than the published closing date. Please submit your application as soon as possible to avoid missing out.  

As an inclusive employer, we welcome applications from all backgrounds and ensure no-one receives less favourable treatment on the grounds of age, disability, gender, race/ethnicity, religion, belief and sexual orientation. 

 Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.