Role Details

• Please note that this a Fixed Term Contract/Secondment lasting 12 months
• 35 hours per week (shift-based, including early starts, late finishes, weekends,) Earliest shift time is from 0440, latest finish is 0010 & the night shift finish is 0600
• The suitable candidate must be able to get to all shifts by own means of transport.
• Full training and uniform will be provided, to ensure that you embrace our values and brand as a business.
• The successful applicant will be required to attend a medical, as all offers are subject to passing a safety critical medical
• You must be 18 years of age or older to apply for this position

Kickstart Your Career with Greater Anglia! 

Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience. 

Join Our Team as a Platform Host (Train Dispatcher) at Cambridge. This is a relief post, which means you will be notified of your shifts the Wednesday before.

The Role 

The purpose of this role is to provide a safe environment whilst delivering effective customer service and seeking opportunities to enhance the customer experience at our station.   

Duties may include:

• Ensure safe and punctual dispatch of trains while adhering to rule books and operational standards, all while maintaining excellent customer service.
• Create a welcoming environment by providing proactive assistance to customers both on and off trains.
• Manage the day-to-day operation of the platform, assisting customers with travel needs and ensuring a smooth journey for mobility-impaired passengers.
• Offer support and assistance to customers during disruptions to minimize inconvenience.
• Effective communication with Drivers and Conductors is key to the service, while adhering to safety regulations and reporting faults or hazards as necessary.
• Safety and security of the station and our customers is key. Regular security checks and observations are needed at such a busy and demanding station.

We’re Looking For Candidates Who: 

• Have a friendly, approachable demeanor with the ability to communicate effectively 
• Are calm under pressure, able to think on their feet, and able to handle various situations  
• Positive and caring attitude is key, and you must enjoy working as part of a team 
• Take pride in providing a gold standard in customer service and passionate in ensuring customer safety  
• Have team spirit and bring your unique self to strengthen our team and foster a positive work environment. 
• Have familiarity using new technology such as smartphones to assist customers. 

What’s in it for you? 

Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too! 

International Adventures: After 12 months, unlock discounted international travel for you and your family. 

Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out. 

Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy. 

Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services. 

Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years. 

Family-Friendly Policies: We’ve got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks. 

Save While You Spend: Cycle to work and tech purchase schemes once you pass probation. 

The closing date for all completed applications is on Friday 25th October 2024  

*Please note vacancies can close earlier due to high influx of candidate applications* 

At Greater Anglia we are proud of the work that we do. We’re investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.  

Join Us and Experience: 

Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together. 

Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere. 

Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement is the norm. 

Ready to Bring Your G A Game?