Role Details  

• You will be working an average of  35 hours per week. Earliest shift times will start at 0500 am, lates 23.15pm and night shift 6.00am, including a combination of early, late, night and weekend. 
• You must be able to arrange your own transport to ensure timely arrival for early and late shifts. Full training and a uniform are provided upon joining. 
• Please note that applicants must be 18 years of age or older. 
• It is a requirement that candidates can reliably travel to and from their agreed booking location at the scheduled times.  
• Full uniform will be provided to ensure that you embrace our values as a brand 
• The successful applicant will be required to attend a medical, as all offers are subject to passing a safety critical medical.  

 Kickstart Your Career with Greater Anglia!  

Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience.  

We are currently forward planning for any future roles that may come up to join our Customer Service Team as a Platform Host (Train Dispatcher) based at Southend Victoria Station. This advert is for future positions. The role could be either a Static or GPR Relief role. 

 About the Role  

The purpose of this role is to provide a safe environment whilst delivering effective customer service and seeking opportunities to enhance the customer experience at our station.   

Duties include but are not limited to:  

• Create a welcoming environment while providing pro-active assistance to customers on and off trains. 
• Maintain and feel comfortable providing top notch customer service in a fast-paced environment, especially at busier stations like Liverpool Street. 
• Support customers with mobility impairments to ensure a smooth journey. 
• Collaborate with Drivers and Conductors to ensure smooth communication and service. 
• Comply with safety regulations, reporting faults and hazards as necessary, as you will be responsible for the safe and punctual dispatch of trains. You’ll be invited to a 5-day Dispatch course. 
• Collaborate with other areas of the business when required to ensure operational efficiency, whilst providing support and assistance to customers during disruption. 

We’re Looking For Candidates Who:  

• Have a friendly, approachable demeanor with the ability to communicate effectively through written and verbal communication 
• Are calm under pressure, able to think on their feet, and able to handle various situations   
• Possess a “can-do” attitude and enjoy working as part of a team  
• Take pride in providing top-notch customer service and passionate in ensuring customer safety   
• Have team spirit and bring your unique self to strengthen our team and foster a positive work environment.   
• A problem solver, as the role will encounter many different situations, whilst always maintaining integrity.  

What’s in it for you?  

• Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!  
• International Adventures: After 12 months, unlock discounted international travel for you and your family.  
• Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.  
• Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.  
• Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.  
• Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.  
• Family-Friendly Policies: We’ve got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.  
• Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.  

 The closing date for all completed applications is on Friday 3rd January  2025   

*Please note vacancies can close earlier due to high influx of candidate applications*   

 At Greater Anglia we are proud of the work that we do. We’re investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.   

 Join Us and Experience:  

Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.  

Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.  

Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.  

Ready to Bring Your G A Game?