Role Details  

• You will be working an average of  35 hours per week. Earliest shift times will start at 0600 am, lates 23:00pm and night shift 6.00am, including a combination of early, late, night and weekend working.
• You must be able to arrange your own transport to ensure timely arrival for early and late shifts. Full training and a uniform are provided upon joining. 
• Please note that applicants must be 18 years of age or older. 
• It is a requirement that candidates can reliably travel to and from their agreed booking location at the scheduled times.  
• Full uniform will be provided to ensure that you embrace our values as a brand 

 Kickstart Your Career with Greater Anglia!  

Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience.  

We are currently forward planning for any future roles that may come up to join our Customer Service Team as a Ticket Office Clerk based at London Liverpool Street Station. This advert is for future positions. The role could be either a Static or GPR Relief role. 

The Role  

This role will involve you supporting our customers by assisting them with using our ticket machines based around the station, as well as guiding our customers on new ticketing technology such as the smart card, and use of our mobile phone app etc.  

• Primary responsibilities include greeting customers, selling tickets, and addressing customer inquiries, emphasizing a customer service-oriented approach with a friendly demeanor. 
• Support customers in using ticket machines located throughout the station and provide guidance on new ticketing technologies, including smart cards and mobile apps. 
• Ensure adherence to safety, security, and cash regulations while maintaining ticket machines. 
• Utilise company systems such as Fujitsu Star (ticket office sales machine) and Ticket Vending Machines (TVMs). 
• Conduct security checks as part of the station security plan (SSP), with varying frequencies depending on the station, including monitoring for left items, securing waste bins, and checking that doors are locked or secured. 

What we are looking for  

• Have a friendly, approachable demeanor with the ability to communicate effectively  
• Are calm under pressure, able to think on their feet, and able to handle various situations   
• Possess a “can-do” attitude and enjoy working as part of a team  
• Take pride in providing top-notch customer service and passionate in ensuring customer safety   
• Have team spirit and bring your unique self to strengthen our team and foster a positive work environment.  
• Have familiarity using new technology such as smartphones to assist customers.   

What’s in it for you?  

Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!  

International Adventures: After 12 months, unlock discounted international travel for you and your family.  

Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.  

Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.  

Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.  

Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.  

Family-Friendly Policies: We’ve got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.  

Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.    

The closing date for all completed applications is on Friday 3rd January 2025  

*Please note vacancies can close earlier due to high influx of candidate applications*    

At Greater Anglia we are proud of the work that we do. We’re investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.   

Join Us and Experience:  

Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.  

Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.  

Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.  

Ready to Bring Your G A Game?