As part of the Transport UK Group, West Midlands Trains delivers around 1,300 train journeys a day, for more than 60 million passengers a year, across our two brands - West Midlands Railway and London Northwestern Railway.

We are committed to delivering a safe and reliable train service, by investing in our fleet of trains, stations and employees. As part of this investment, we are looking to recruit a Revenue Protection Support Analyst, on a full-time, permanent basis based at Milton Keynes. This role is hybrid with 2/3 days in the office.

This an excellent opportunity to join the team as they embark on a period of growth and development.

What does the job involve?

• Process Improvement: Support the Head of Revenue Protection in refining processes and identifying trends to enhance efficiency, productivity, and performance.
• Intelligence Analysis: Assist in reviewing and analysing intelligence to identify hot spots and optimize resource deployment.
• Data Reporting: Analyse data and produce periodic reports with commentary.
• Digital Fraud Support: Provide administrative support to the digital fraud team, including case organization and responding to intelligence reports.
• Finance Management: Manage banking updates, liaise with finance, and report on earnings for the revenue protection team.
• Meeting Support: Offer high-level administrative support at meetings, including document preparation, minute-taking, and action tracking.
• Procurement & Logistics: Handle procurement orders, arrange accommodation and venues.
• Diary Management: Support diary management for the Head of Revenue Protection and the wider team.
• Attendance & Payroll: Manage attendance trackers and coordinate payroll status returns.
• General Office Duties: Perform general office tasks such as filing, photocopying, message taking, record keeping, and car park ticket administration.

What skills and experience do I need to do the job?

• Degree educated in business, finance or related field, with ability to research and interpret information from a range of sources.
• Strong analytical and IT skills with demonstrable competency in Microsoft EXCEL, Word, Power BI.
• Excellent problem solving, presentation, and verbal and written communication skills.
• Ability to research data and interrogate reports
• Experience in an administrative role, with ability to undertake a variety of administration duties with accuracy and manage multiple activities.
• Good organisational skills with attention to detail to be able to prioritise conflicting deadlines.

What are the salary and benefits?

• Competitive salary
• Final salary pension – one of the best pension schemes available
• Free travel on all our trains and those of other train companies within our parent group company - for you, your partner, and any dependent children
• Hybrid working – office based 2-3 days a week
• 75% off all other train company travel tickets
• Retail discounts
• Career development opportunities

Due to the volume of applications we receive the advert may close earlier than the published closing date. Please submit your application as soon as possible to avoid missing out.

As an inclusive employer, we welcome applications from all backgrounds and ensure no-one receives less favourable treatment on the grounds of age, disability, gender, race/ethnicity, religion, belief and sexual orientation.

Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.