Please note that we are unable to accept your application if you do not meet the following criteria.   

• 35 hours per week (shift-based, including early starts, late finishes and  weekends) this is on a week on week of basis.  
• You must be able to arrange your own transport for early/late shifts. Earliest shift is from 5.30am, and latest shift finishes by 0200pm.     
• Full training provided and uniform provided   
• This vacancy is for persons aged 18 and over. 
• The final salary after 2 years is now £25,600.

Kickstart Your Career with Greater Anglia!   

Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience.   

Join Our Team as an On-board Catering Team Member at Norwich Station 

The Role  

Are you passionate about providing great customer service and delivering a memorable experience for passengers? We are seeking dedicated individuals to join our On-Board Team, focusing on the retailing of food and drink between Norwich and Liverpool Street. 

Key Responsibilities: 

• Sales & Service: Drive sales of food and drink from our Cafe Bar or through an At-Seat Trolley Service, ensuring a great experience for all passengers. 
• Customer Engagement: Provide a effective customer service by assisting passengers with their needs and inquiries during their journey. 
• Information Assistance: Offer timely and accurate information to ensure passengers feel supported and informed throughout their travel experience. 
• Cleanliness & Maintenance: Carry out light cleaning duties to maintain a tidy and welcoming environment on board. 
• Team Collaboration: Work closely with fellow team members to create a positive atmosphere and enhance the overall service quality. 

We’re Looking For Candidates Who:   

• Have a friendly, approachable demeanor with the ability to communicate effectively   
• Are calm under pressure, able to think on their feet, and able to handle various situations    
• Possess a “can-do” attitude and enjoy working as part of a team   
• Take pride in providing top-notch customer service and passionate in ensuring customer safety    
• Have team spirit and bring your unique self to strengthen our team and foster a positive work environment.   
• This role can be physically demanding, and applicants will need to be able to move a trolley through the train.  

What’s in it for you?   

• Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!   
• International Adventures: After 12 months, unlock discounted international travel for you and your family.   
• Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.   
• Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.   
• Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.   
• Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.   
• Family-Friendly Policies: We’ve got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.   
• Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.   

The closing date for all completed applications is on Friday 27th June 2025    

*Please note vacancies can close earlier due to high influx of candidate applications*    

At Greater Anglia we are proud of the work that we do. We’re investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.    

Join Us and Experience:   

• Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.   
• Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.   
• Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.   

Ready to Bring Your G A Game?