Role Details  

• The expected working pattern will be 3 days per week at London Liverpool Street and 2 days per week at Shenfield, Monday to Friday. Weekend working will be required at times as directed. This role is full time office / onsite based
• Any successful candidate will need to be able to successfully pass a safety critical railway medical and DBS background check.
• You must be able to arrange your own transport to ensure timely arrival for early and late shifts.  
• Please note that applicants must be 18 years of age or older. 
• This position includes an Out of Hours On Call commitment
• It is preferable that candidates should have a current or previous A1 Assessor qualification, and verification qualification. Or be working towards one.
• We will support you in professional qualification and training as required for the role.
• Previous experience working in a safety or compliance background is essential for your application
• The successful applicant will be required to attend a medical, as all offers are subject to passing a safety critical medical.  

Join Our Team as a Compliance & Events Manager on the South region of the Greater Anglia network. This role will be based mainly between our London Liverpool Street and Shenfield Station Offices, with other stations attended within the South region as required.

About the role 

You will report to the Head of Customer Service South, supporting the Customer Service South region with a multitude of safety, compliance and event tasks, oversight and governance. You will ensure that the regions overall safety and compliance data and current insight is cascaded to the Head of Customer Service South via direct one to ones.

As a member of the management team, the role provides important compliance and managerial support to the Customer Service South Department. Although the role is highly varied, it typically includes supporting with train dispatch governance and compliance, risk assessment undertaking and action tracking, cascading and updating on standards changes, supporting with leading local joined up meetings on safety and other related matters, event planning and oversight, along with supporting and verifying work of in house assessors.

As a key point of contact for the wider team, the role also maintains and develops internal and external relationships with a variety of colleagues, departments and stakeholders. 

Key Responsibilities:

• To oversee the train dispatch competency management system, including auditing where directed.
• To be dispatch competent yourself at a location or locations on the region.
• To support assessors within the region in their competency and skill.
• To verify the work of assessors within the region.
• To oversee, track and manage our suite of risk assessments and any outstanding actions.
• To support the management teams with event planning around key venues on the region.
• To lead any in house local meetings on safety and event planning as directed.
• To ensure rigorous document control and tracker population is completed and cascaded to the Head of Customer Service South.
• Work with other stakeholders and partners within and outside of the business as required.

We’re Looking For Candidates Who:  

• The ability to communicate across all levels of business will be especially important – both written and verbal – and you will need to have an underlying standard of computer literacy (MS Word and Excel in particular). 
• Be calm under pressure, able to think on their feet, and able to handle various situations   
• Possess a “can-do” attitude and enjoy working as part of a team  
• Take pride in providing top-notch customer service and passionate in ensuring customer safety   
• Have team spirit and bring your unique self to strengthen our team and foster a positive work environment.   
• Possess a  good understanding of railway safety standards  
• We are seeking a self-motivator, who is very well organised and is comfortable with managing their own time to take ownership of situations and meet strict deadlines

What’s in it for you?  

• Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!  
• International Adventures: After 12 months, unlock discounted international travel for you and your family.  
• Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.  
• Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.  
• Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.  
• Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.  
• Family-Friendly Policies: We’ve got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.  
• Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.  

The closing date for all completed applications is on Friday 27th June 2025.

*Please note vacancies can close earlier due to high influx of candidate applications* 

At Greater Anglia we are proud of the work that we do. We’re investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.   

Join Us and Experience:  

• Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.  
• Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.  
• Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.  

  Ready to Bring Your G A Game?