As part of the Transport UK Group, West Midlands Trains delivers around 1,300 train journeys a day, for more than 60 million passengers a year, across our two brands - London Northwestern and West Midlands Railways.

We are committed to delivering a safe and reliable train service, by investing in our fleet of trains, stations and employees. As part of our continued investment and growth, we’re excited to be recruiting a Full-Time, Permanent Office Manager to lead the day-to-day operations of our Birmingham City Centre Headquarters.

In this pivotal role, you’ll be the face of our HQ—ensuring a professional, welcoming, and well-managed environment for both staff and visitors. You’ll take ownership of office management, health and safety responsibilities, and the smooth coordination of services across the building.

Your role will involve working closely with internal teams and external partners, including cleaners, property agents, caterers, suppliers, and facilities maintenance providers, to ensure everything runs like clockwork.

Please note: This is an office-based role, Monday to Friday, at our Birmingham HQ

About you

• Excellent customer services skills with a customer focused attitude
• Highly organised
• Proactive approach
• Hands on mentality
• Strong people management skills
• Ability to work effectively as part of a team
• Strong administration skills
• Familiarity with business software such as Microsoft Office, Condeco booking system
• Strong interpersonal skills
• Ability to work accurately, with attention to detail
• Motivated & enthusiastic
• Highly professional
• Flexible and adaptable to changing requirements
• Previous office management experience
• Knowledge of clerical practices and procedures

Benefits:

• Competitive salary.
• Free travel on all Transport UK trains for you, your partner, and dependent children.
• 75% discount on other train travel across the UK rail network.
• Generous pension scheme.
• Annual cycle-to-work scheme.
• Discounts, savings, and cashback offers from top retailers.
• Health and wellbeing schemes and discounts.