
HR Services Officer
Job reference: SYS-12290
HR Services Officer
Job reference: SYS-12290
As part of the Transport UK Group, West Midlands Trains delivers around 1,300 train journeys a day, for more than 60 million passengers a year, across our two brands - London Northwestern and West Midlands Railways.
We are committed to delivering a safe and reliable train service, by investing in our fleet of trains, stations and employees. As part of this investment, we are looking to recruit a HR Services Officer, on a 12 Month Fixed Term Contract Basis, Based in Birmingham. The working pattern for this role is 2 days in the office and 3 days working from home.
This role will contribute to delivering a professional, high quality HR function in supporting a customer focused HR Service provision to West Midlands Trains.
Role Responsibilities:
- To deliver and maintain transactional HR processes and computerised databases.
- To manage and resolve general HR enquiries, line managers and other employees’ requests for service or support and provide 1st stage HR advice in line with the relevant WMT policies and procedures.
- Prepare, collate and record information ensuring its accuracy, integrity, and compliance to regulations across all areas of responsibility, ensuring employees are safe to work and have the right to work in the organisation.
Knowledge and Experience:
- CIPD level 3 qualified individual or equivalent, or someone who is prepared to work towards a CIPD status.
- Experience in a similar HR position, administering a wide range of HR Processes and giving generalist HR advice, whilst providing excellent customer service through a variety of methods including telephone and face to face interaction.
- Capability and experience of dealing with confidential matters is essential.
- Proven ability in the use of Microsoft Office applications, and maintaining administrative processes and computerised HR systems or databases. Experience of using SharePoint will be advantageous.
- Experience in preparing written correspondence and communicating with internal and external customers in writing.
- Ability to build strong working relationships.
What are the salary and benefits?
- Salary – Up to £32,851 depending on experience
- Defined Benefit pension – one of the best pension schemes available
- Free travel on all our trains and those of other train companies within our parent group company - for you, your partner and any dependent children
- 75% off all other train company travel tickets
- Retail discounts
- Career development opportunities
Due to the volume of applications we receive the advert may close earlier than the published closing date. Please submit your application as soon as possible to avoid missing out.
As an inclusive employer, we welcome applications from all backgrounds and ensure no-one receives less favourable treatment on the grounds of age, disability, gender, race/ethnicity, religion, belief and sexual orientation.
Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.