Role Details   

• 35 hours per week (shift-based, including early starts, late finishes, nights and weekends,)   
• The suitable candidate must be able to get to the early shifts by own means of transport/   
• Full training provided and uniform provided , to ensure that you embrace our values and brand as a business.   
• Candidates will be subject to a Right to Work check & DBS check for this position
• You must be 18 years of age or older to apply for this position   
• The salary for this position is £30,516 rising to £35,211     

Kickstart Your Career with Greater Anglia!   

Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience.   

We are currently forward planning for any future roles that may come up to join our Customer Service Team as a Hybrid Relief based in the Chelmsford Area. This advert is for future positions. The role could be either a Static or GPR Relief role working across all of these stations from Ingatestone to Marks Tey.

The Role   

As a Hybrid Area Relief at Greater Anglia, you will serve as the friendly face of our organisation, playing a vital role in ensuring a positive travel experience for our passengers.  

Duties may include:   

• Provide effective customer service by meeting and greeting customers, selling tickets, and answering inquiries with a friendly and approachable demeanor.  
• Assist customers in using ticket machines and educate them on new ticketing technologies such as smart cards and mobile apps as well as using automatic ticket gates. 
• Oversee day-to-day platform operations, ensuring smooth travel for all customers, including supporting mobility-impaired individuals.  
• Offer support during disruptions by assisting customers and maintaining effective communication with Drivers and Conductors.  
• Ensure compliance with safety regulations by reporting faults and hazards, maintaining a clean and tidy station, and occasionally working alone.  
•  Dispatch trains when required.

We’re Looking For Candidates Who:   

• Have a friendly, approachable demeanor with the ability to communicate effectively   
• Are calm under pressure, able to think on their feet, and able to handle various situations    
• Possess a “can-do” attitude and enjoy working as part of a team   
• Take pride in providing top-notch customer service and passionate in ensuring customer safety    
• Have team spirit and bring your unique self to strengthen our team and foster a positive work environment.   
• Have familiarity using new technology such as smartphones to assist customers.    

What’s in it for you?   

• Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!   
• International Adventures: After 12 months, unlock discounted international travel for you and your family.   
• Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.   
• Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.   
• Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.   
• Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.   
• Family-Friendly Policies: We’ve got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.   
• Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.   

The closing date for all completed applications is on Friday 5th September 2025    

*Please note vacancies can close earlier due to high influx of candidate applications*   

At Greater Anglia we are proud of the work that we do. We’re investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.    

Join Us and Experience:   

• Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.   
• Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.   
• Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.   

Ready to Bring Your G A Game?