Due to the expansion of our business we are currently recruiting a Staff Manager to work at both our new site opening in Southall and our Hayes depot. The successful applicant will assist the Operations Manager in the depots to be responsible for all matters related to staff and their effective and efficient management and control to meet TfL and company requirements, ensuring staffing quality is at its highest standard.

The Role:

• Take a retail style approach to Mystery Traveller, and customer complaints management to drive improvements in this key business area.

• Maintain Company Standards by means of training, disciplinary and other procedures, ensuring that the Company rules are adhered to by drivers and other staff.

• You will investigate all collisions, injuries and incidents involving the Company’s vehicles and take appropriate action with staff

• Ensure all collisions e.g. road or personal injuries and employer liability are recorded and investigated

• Investigate and make sure customer complaints, commendations, driving assessments and bus customer experience surveys are internally being responded to in a timely manner as appropriate

• Work with colleagues in achieving the annual driver costs budget and associated action plans and monitor and manage staff sickness and attendance.

• Conduct staff interviews including fact finding / disciplinary investigations, probationary reviews and return to work interviews.

• Collate and deliver statistics and reports in accordance with set timescales or as requested. Have a good working knowledge of all traffic systems e.g. wages, revenue, lost mileage and to carry out regular audits.

• Ensure both staff lost mileage and OD driver related lost mileage is minimised in line with company targets and to identify and implement solutions where targets are not being met.

• Ensure effective communication with and information to drivers, supervisors and managers.

• Carry out route risk assessments and update them regularly

• Have a duty of care for the health and safety of yourself and your colleagues at all times, including a duty to report unsafe acts or omissions to safety.

• To undertake any other duties commensurate with the Grade.

The Candidate:

• Must have thorough appreciation of the needs of external customers and external stakeholders, coupled with the ability to identify areas for improvement and implement effective action plans.

• Able to communicate effectively with all levels of internal and external staff. Able to provide clear and concise feedback and guidance to promote staff confidence in decision making.

• Must be experienced in managing and motivating a team to achieve high standards and meet deadlines, be performance focused with the ability to enthuse a team to achieve results.

• Ability to analyse and interpret information

• Strong IT skills.

• Must have a flexible approach, and be prepared to work outside normal hours to meet deadlines.