Abellio operates public transport contracts in Europe, while working in partnership every day to consistently exceed passengers’ and stakeholders’ expectations. 175 years of experience has embedded in Abellio a social duty to passengers which extends beyond the journey on one of our trains, trams or buses. The passenger is at the heart of everything we do. ​The delivery of safe, reliable and comfortable services is the starting point for every transport provider, but that is not enough for Abellio. Our services must play an integrated role in the socio-economic development of the societies we serve. 

​​​Every day 13,000 Abellio people provide safe, easy and reliable public transport for more than a million passengers on our services. Our operations span three countries including UK, Germany and the Netherlands, across bus, tram and train services.

In the UK we operate:

buses through Abellio London & Surrey, as well as

train services for ScotRail (Scotland's National Railway), Greater Anglia, and Merseyrail (in a joint venture with Serco).

We challenge the traditional conventions of travel so that we can provide better quality, safer, more convenient transport services that genuinely benefit our clients and customers, and we do it the Abellio Way - Genuine, Professional, Proactive, Inclusive. Our success is a reflection of our unique way of doing business and the Abellio Way provides a common and collaborative way of working with our clients, stakeholders, and each other.

Abellio: Beyond a-to-b.

The Role

You will be required to act as the first point of contact, engaging with the customer via incoming customer calls or written correspondence with the aim of resolving customer queries in a professional and timely manner, to drive the customer experience towards excellence.

You will utilise a variety of information systems to provide a personalised service, engaging with the customer, to educate them on the facilities available to encourage self-service.

You will perform administrative duties as part of your role, using a variety of communication channels such as telephone, email and letter correspondence.

The Candidate

• Educated to a minimum of Standard Grade English (or equivalent).
• Excellent customer service with a proven track record within a customer facing role.
• The ability to keep up to date with product knowledge within a fast paced, changing environment.
• Strong communication skills - both written and verbal.
• Engaging, adaptable, with excellent interpersonal skills.
• Strong time management skills in order to meet deadlines.
• Excellent organisational skills.
• Strong problem solving skills.
• An investigative intellect.
• The ability to be flexible and stay calm under pressure.
• You will be an optimistic and robust character who is flexible and adaptable and able to cope with competing demands and priorities in a fast paced, changing environment. 

Working Hours

Full time opportunities available.

Full time applicants may be required to work any 5 days out of 7 days (Monday to Sunday) between 7am and 10pm.  It is essential that potential applicants have full flexibility to work any shifts between 7am – 10pm during the week as well as over the weekends.