West Midlands Trains, previously known as London Midland, now operates two new railway brands across the Midlands, the North West and London. The franchise transferred on 10th December and we are working hard to make sure there is a smooth and successful transfer of operations which will continue over the coming months.

In the Midlands, the West Midlands Railway brand is a local railway placing Birmingham at the centre of its network. We run the majority of the local services, as well as direct trains to many of the surrounding towns and cities, including Redditch, Stratford-upon-Avon, Worcester, Hereford, Shrewsbury, Telford, and Northampton. Our London Northwestern Railway brand serves the London to Liverpool route on the west coast, stopping at Birmingham, Milton Keynes and Northampton, with the West Midlands at its heart. Both services are operated by West Midlands Trains Ltd, a joint venture, owned by Abellio, Mitsui and East Japan Railway Company (JR East).

Over 60 million passenger journeys a year are made using our trains and we manage 150 stations and operate over 1,300 services a day. That's a lot of customers! To provide this service we need a great team of employees supporting our purpose and our visionary goals and values.

An exciting opportunity has arisen for a Retail Travel Advisor, to join our Passenger Services team at Watford Junction on a full time, permanent basis to provide a comprehensive customer service and care at the station, to maximise revenue income and to help maintain a clean, safe and presentable retail environment to West Midlands Trains customers. We're looking for people who are passionate about excellent customer experience and can confidently work on their own but also be an excellent team player. Whilst it's busy during the peak times, you'll need to be able to keep yourself motivated during quieter times. 

Duties will include:

• Issuing products and services available to customers
• Ensuring the station is kept clean and presentable and literature is continuously available to customers
• Emptying ticket machines, ensuring that paperwork is undertaken and forwarded in accordance with company guidelines
• Complying with company’s cash regulations and cash handling processes

Our ideal candidate will:

• Have previous experience in a customer service role
• Be flexible and adaptable in their working practices
• Demonstrate excellent interpersonal skills
• Be able to offer advice and guidance to all customers and enhance knowledge whenever possible
• Offer flexibility to complete all tasks and required shift patterns

This role involves shifts and weekends and you will be required to wear uniform. All successful new entrants will be required to undergo a criminal records check, Right to Work verification, referencing and full medical assessment including a drug and alcohol screen.

In addition to a competitive salary West Midlands Trains offers a wealth of benefits including free travel on Abellio trains for you, your partner and dependent children, 75% discount on all other train travel over most of the UK rail network, development opportunities to help further your career with West Midlands Trains, and a contributory defined salary pension. 

We reserve the right to withdraw this advert at any time due to high volumes of applications (please submit your application as early as possible to avoid disappointment).

Applications will be considered from colleagues with 6 months experience after completion of their probationary period and a full check of absence and disciplinary records.