An exciting opportunity has arisen for a Customer Service Assistant (Platform) to join our Passenger Services team based at Wolverhampton station.  This role is full time, on a 12 month fixed term basis and will be to assist with all station platform procedures, ensuring a safe and effective workplace for all our staff and customers.  You will also be required to provide a consistently high standard of customer service on behalf of West Midlands Trains and all other beneficiaries of the station.

Duties will include:

Assist with the co-ordination of all customer service activities particularly during times
of disruption, ensuring all customers are dealt with in line with West Midlands Trains specification and passenger Charter requirements.
Establish a safe and efficient working environment for both staff and customers at the station through carrying out the necessary safety checks and security audits in  accordance  with  all  safety  group  standards  and West Midlands Trains policies.
Ensure a correct and safe method of work in dispatch of trains for both West Midlands Trains and all other beneficiaries preventing any avoidable delays.
Proactively assist customers with fare timetable and any other queries. Queue combing in the Ticket Hall and subway area at busy times.
Assist customers in the use of ticket vending machines.

Our ideal candidate will be:

Customer focused (previous retail experience is highly desirable)
Able to remain efficient and calm in pressurised enviroments
Flexible to the requirements of the job
An excellent communicator skills 
Able to use own initiative when appropriate
Smartly and professionally presented
Able to learn legislation that affects the role

This role involves shifts and weekends and you will be required to wear uniform. All successful new entrants will be required to undergo a criminal records check, Right to Work verification, referencing and full medical assessment including a drug and alcohol screen.

In addition to a competitive salary West Midlands Trains offers a wealth of benefits including free travel on Abellio trains for you, your partner and dependent children, 75% discount on all other train travel over most of the UK rail network, development opportunities to help further your career with West Midlands Trains, and a contributory defined salary pension. 

We reserve the right to withdraw this advert at any time due to high volumes of applications (please submit your application as early as possible to avoid disappointment).

Applications will be considered from internal colleagues with 6 months experience after completion of their probationary period and a full check of absence and disciplinary records.