An exciting opportunity has arisen for a Customer Service Assistant (Retail) to join our Passenger Services team based at Wolverhampton station.  This role is part time working 17.5 hours per week over 2 days and will be on a 9 month fixed term basis.  You will be required to provide a consistently high standard of customer service on behalf of West Midlands Trains in line with ATOC retail sales agreements, particularly during service disruption.  You will need to comply with all booking office procedures ensuring a safe and effective work place for staff and customers.

Duties will include:

Assist in establishing a safe and efficient working environment for both staff and customers at the station.
Adhere to security evacuation procedures in accordance with local emergency arrangements.
Assist with implementation, monitor and evaluate agreed changes and improvements to customer service and product delivery.
Assist and comply with the process of purchasing tickets, or simple timetable enquiries by queue combing.  Help with the use of ticket vending machines.
When floor walking be visible and proactive in all dealings with customers.

Our ideal candidate will be:

Customer focused (previous retail experience is highly desirable)
Able to remain efficient and calm in pressurised enviroments
Flexible to the requirements of the job
An excellent communicator skills 
Able to use own initiative when appropriate
Smartly and professionally presented
Able to learn legislation that affects the role

This role involves shifts and weekends and you will be required to wear uniform. All successful new entrants will be required to undergo a criminal records check, Right to Work verification, referencing and full medical assessment including a drug and alcohol screen.

In addition to a competitive salary West Midlands Trains offers a wealth of benefits including free travel on Abellio trains for you, your partner and dependent children, 75% discount on all other train travel over most of the UK rail network, development opportunities to help further your career with West Midlands Trains, and a contributory defined salary pension. 

We reserve the right to withdraw this advert at any time due to high volumes of applications (please submit your application as early as possible to avoid disappointment).

Applications will be considered from internal colleagues with 6 months experience after completion of their probationary period and a full check of absence and disciplinary records.