About Abellio UK

This is an exciting time to join the Abellio UK team. We are the second largest train operating group in the UK and our ambition is to grow further through winning new franchises and building our successful bus operations. We arrived in the UK in 2002 and have grown rapidly in the last few years to become equivalent in size to a FTSE 250 company with an annual turnover of £1.9bn.

Every day 14,400 Abellio people provide safe, easy and reliable public transport for 1.2 million passengers. In the UK we operate ScotRail, West Midlands Trains, Greater Anglia, Merseyrail and Abellio London & Surrey bus. Working in partnerships with some of the world’s best transport organisations, we are investing £3bn into new trains over the next three years.

Our end goal? Making our customers journeys easier every day and helping bring prosperity to the regions we serve.

About The Role

We have a fantastic opportunity for an organised and experienced desktop support analyst to join our busy IT department.  This role which is based in central London, will provide IT support to up to 80 people in London and adhoc remote support to 120 colleagues in Scotland.

For further details of the role please see the attached job description.

Support will be via email, face to face, and over the phone to a range of end users including senior business executives; business support and BID team, contractors and visiting operating company colleagues. 

About You

If you

• are energetic and enthusiastic 
• approachable, have excellent interpersonal skills and a can-do attitude (there is a strong customer-facing element to the role)
• thrive on operating with a high degree of autonomy, prioritising your time and workload
• proactive, bringing your creative problem solving abilities to drive continuous improvement and make things happen

with experience with the following technologies:

• Windows 7 / 10
• Office 365
• sharepoint
• mobile phone support (iPhones)
• iPad

then we would like to hear from you.