An opportunity has arisen to join the West Midlands Trains Team as a Dispatcher at Tamworth Station. This position would suit a customer focused, efficient and calm individual with excellent communication skills and able to work without direct supervision.

The Role
You will be providing a safe and efficient train despatch and platform service to ensure that all activities are carried out safely. While delivering a high standard of customer service at the station and to help maintain a clean, safe and presentable retail environment to West Midland Trains customers.

Your duties will include the following:

• Responsible for care of all despatch equipment
• Make decisions regarding train despatch based on training provided, safety requirements and West Midland Trains policy.
• Make decisions regarding provision of service to West Midland Trains customers based on West Midland Trains’ policy and management guidance
• Ensure compliance with all safety responsibilities as detailed in the appropriate Safety Responsibility Statement.
• Ensure compliance with the requirements of the Health & Safety at Work Act
• Ensure the safe and timely despatch of trains
• Ensure customers are provided with the available accurate and timely information
• Ensure own safety and that of others at all times
• Comply with all appropriate rules and regulations
• Comply with Rule Book, and other appropriate instructions and standards
• Announce train arrivals and departures as required
• Maintain a record of delays, replat-forming and other events affecting the train plan as required
• Proactively ensure that information is communicated within the station team and to other locations as appropriate
• Assist with disabled passengers as required
• Deal with all lost property at the station according to station guidelines
• Report accidents, mishaps and incidents in accordance with the accident reporting procedures, maintain the station log book as required and provide reports to the appropriate manager as required
• In an emergency situation follow the Rulebook requirements in terms of reporting an incident and respond to the incident in accordance with training provided.
• In an emergency situation be prepared to assist until resolved or until relieved by an appropriate person
• Undertake Evacuation Warden duties as required

Please refer to job description for full role details.

Benefits
In return we will offer in addition to a competitive salary a wealth of benefits including free standard travel on West Midlands Trains and other Abellio group trains for you, your partner and any dependent children in addition to a 75% discount on all other train operating companies over most of the UK rail network, enrolment of our West Midland Railways Pension Scheme and our pension salary sacrifice scheme – Smart Pensions.

We reserve the right to withdraw this advert at any time due to high volumes of applications (please submit your application as early as possible to avoid disappointment).

Applications will be considered from internal colleagues with 6 months experience after completion of their probationary period and a full check of absence and disciplinary records.