An exciting opportunity has arisen for a Customer Experience Host (Band B) to join our Team based at University Station on a full time, permanent basis.  You will provide a safe and efficient train dispatch and platform service to ensure that all activities are carried out safely.  You will also provide a high standard of customer service at the station and to help maintain a clean, safe and presentable retail environment to West Midlands Trains customers.

Duties will include:

• Maintain passenger/customer safety on the station with due regard to overcrowding and the safe and timely departure of trains
• Make decisions regarding provision of service to West Midlands Trains customers based on West Midlands Trains policy and management guidance
• Ensure compliance with all safety responsibilities as detailed in the appropriate Safety Responsibility Statement
• Ensure high levels of customer service are provided
• Announce train arrivals and departures where required
• To proactively ensure that information is communicated within the station team, customers and to other locations as using the equipment provided.
• Assist passengers with any other support as required
• Carry out fire and security checks in line with current risk levels and maintain a high level of security vigilance at all times
• Conduct station cleaning duties, and make the station safe, presentable and welcoming to customers where required
• Ensure that the station environment is kept safe for all users in all weather conditions, including undertaking winter weather precautions where required

Our ideal candidate will be:

• Customer focused
• Efficient and calm
• Flexible as to the requirements of the job
• Good communication skills
• Able to use own initiative when appropriate
• High standard of personal presentation
• Numerate and literate
• Able to learn legislation that affects the role

This role involves shifts and weekends and you will be required to wear uniform. All successful new entrants will be required to undergo a criminal records check, Right to Work verification, referencing and full medical assessment including a drug and alcohol screen.

In addition to a competitive salary West Midlands Trains offers a wealth of benefits including free travel on Abellio trains for you, your partner and dependent children, 75% discount on all other train travel over most of the UK rail network, development opportunities to help further your career with West Midlands Trains, and a contributory defined salary pension. 

We reserve the right to withdraw this advert at any time due to high volumes of applications (please submit your application as early as possible to avoid disappointment).

Applications will be considered from internal colleagues with 6 months experience after completion of their probationary period and a full check of absence and disciplinary records.