An exciting opportunity has arisen within Merseyrail for Station Assistants.

Sitting within our Commercial function, Station Assistants are the face of Merseyrail and therefore play a vital part of Merseyrail’s success.

A very diverse role, every hour/day throwing up a new challenge therefore requiring individuals who can deliver excellent customer service, think on their feet and have a good standard of education.

Successful candidates would be employed on a fixed term basis until the end of March 2020 and will be located in any of our Underground Stations: Liverpool Central, Moorfields, and Lime Street (lower level). 

Key responsibilities would include:

• Responsibility for the safety of our customers
• Delivering excellent customer service
• Managing crowd control
• Problem solving
• Ability to deal with confrontation
• Day to day responsibility for cleanliness of all aspects of the station
• Confidence and ability to deliver clear and concise announcements
• Dealing with members of the public on a daily basis

You will also be required to:

• Work a shift pattern which includes booking on prior to and after the commencement of service and cover 7 days per week, including weekends and Bank Holidays.
• Stand for long periods of time, undertake tasks involving manual handling and cleaning duties.
• Demonstrate ownership and pride in our stations whilst on duty and adhere to Merseyrail’s Rules & Regulations.

If you feel you have these qualities and more and would like the opportunity of joining the Customer Service team then we would love to hear from you.

The training rate for this post is £17,792 rising to £21,685 on successful completion of training that will last approximately 4 weeks.

As part of the recruitment process, you will also be required to undergo a pre-employment medical and Drugs & Alcohol test.