West Midlands Trains has an exciting opportunity for a Duty Control Manager to join our Controls team based at Saltley Signalling Centre (Duddeston) on a Full-Time Permanent basis.

Purpose of the Role:

Responsible for the management, operation and performance of all West Midlands Trains services by ensuring the efficient and cost-effective utilisation of the West Midlands Trains resources and that performance meets the required targets.

Key Responsibilities:

• Reports to the Control Operations Manager
• Authority to make real time alterations to West Midlands Trains train services based on available information, knowledge and experience, giving full consideration to West Midlands Trains passenger requirements
• Authority to book taxis, customer alternative transport and emergency expenditure to delegated authority limits
• Ensure compliance with all safety responsibilities as detailed in the appropriate Safety Responsibility Statement
• Achieve agreed performance targets
• Ensure compliance with Rule Book and Appendices
• Ensure compliance with safety standards
• Ensure delivery of the train diagram
• Dispensable for all safety of the line incidents
• Provide the focal point for West Midlands Trains on call arrangements
• Provide the focal point for the implementation of West Midlands Trains Emergency Plan
• Produce the West Midlands Trains daily control log, which will include all relevant safety and performance information
• Responsible for internal check procedures within the Control department
• Provide real time management of the Control department
• Examine West Midlands Trains unit/maintenance/service arrangements and their relevance and advise Control Operations Manager of any emerging trends
• Supervise Control Room team, providing guidance, support and coaching as required
• Any other duties commensurate with the grade and post and as required.

Experience and Knowledge required for the Job:

• Effective communicator at all levels of the organisation
• Highly developed organisational skills and self-starter
• Demonstrable prioritising skills
• Methodical
• Enquiring/analytical & questioning mind
• A minimum of two years Control experience within a Train Operating Company or Network Rail control office.
• A thorough knowledge of Rules and Regulations, standards and procedures relating to West Midlands Trains is essential.
• Understands Customer needs
• Understanding of West Midlands Trains operations, standards and procedures
• Thorough knowledge of West Midlands Trains routes and geography
• Experience of a customer service environment would be an advantage
• Good knowledge of traincrew terms and conditions of service

Additional skills:

• Knowledge of software including Word, Excel, Tyrell IO, Trust, Genius, P2, CCIL log, Winpop Messenger and CCF.
• Flexible
• Ability to remain calm and work under pressure
• Attention to detail
• Able to prioritise own workload
• Able to handle large amounts of information
• Articulate and numerate
• Computer literate with good keyboard skills
• West Midlands Trains Induction programme attendance for new entrants
• Holder of A1 qualification or equivalent
• Holder of V1 qualification beneficial

 (For full details please refer to the job description attached.) ​

In return we will offer in addition to a competitive salary a wealth of benefits including free standard travel on West Midlands Trains and other Abellio group trains for you, your partner and any dependent children in addition to a 75% discount on all other train operating companies over most of the UK rail network, enrolment of our West Midland Railways Pension Scheme and our pension salary sacrifice scheme – Smart Pensions.

Applications will be considered from internal colleagues with 6 months experience after completion of their probationary period and a full check of absence and disciplinary records.

(We reserve the right to close the advert early if enough applications are received.)