London Northwestern Railway are recruiting a hard working an enthusiastic Welcome Host to join our London Euston Depot.

We run trains up and down the backbone of England connecting three of the UK's major cities: London, Birmingham and Liverpool and stopping at many more. 

The Role
You be promoting London Northwestern Railway at London Euston and delivering excellent customer service. You are responsible for the safety of LNR customers, staff and equipment whilst carrying out a range of duties while ensuring that all customers’ needs are recognised and met in accordance to Company Standards.

Duties will include:

• Reports to the London Euston Duty Station Managers
• Meeting and greeting passengers prior to boarding train services
• Assisting the dispatch team with the loading of London Northwestern Railway services ensuing that trains are loaded efficiently when required.
• Welcome customers to London Northwestern Railway by using visible, adjacent to and working from the Station Information Desk.
• Ensure that help is provided to passengers needing assistance with luggage.
• Promote and encourage the use of London Northwestern Railway services.
• Promote all London Northwestern Railway products and services.
• Deal with customers’ needs with regards to giving information and assistance with the Ticketing Vending Machines (TVM transactions).
• Seek out and assist customers with special needs (elderly, infirm, burdened, customers with children).
• Reduce ticket office queues when necessary.
• Assist with party bookings and meet travelling parties.
• Undertake other reasonable duties as directed by your line manager that are within your personal competence etc.

All successful new entrants will be required to undergo a criminal records check, Right to Work verification, referencing and full medical assessment including a drug and alcohol screen.

Benefits
In addition to a competitive salary West Midlands Trains offers a wealth of benefits including free travel on Abellio trains for you, your partner and dependent children, 75% discount on all other train travel over most of the UK rail network, development opportunities to help further your career with West Midlands Trains, and a contributory defined salary pension. 

Applications
We reserve the right to withdraw this advert at any time due to high volumes of applications

(please submit your application as early as possible to avoid disappointment).

Applications will be considered from colleagues with 6 months experience after completion of their probationary period and a full check of absence and disciplinary records.