We currently have an exciting opportunity within the Claims Team based at our Walworth Depot. You would join a busy, demanding and integral part of the Finance Team so we’re looking for candidates who are committed to building on the continued successes, bringing fresh ideas and ways of working to help the team achieve its objectives.

We have driven significant change in this area of the business over the last few years and are looking to build upon the changes made and strengthening the processes so that we can reap the benefits through reduced claims cost.  We act as champions and role models of the Abellio Way and ‘live’ its values on a daily basis. The team supports, advises and guides managers with respect to incidents and claims and coordinates between the local Abellio teams and its various claims handling partners.  You will need a flexible approach to your work in order to quickly respond to the needs of our business but will be required to keep your own workload up to date and keep to strict deadlines.

This role will contribute to the success of Abellio London by coordinating between local teams and our Insurance and Claims Partners. 

Key responsibilities

• Investigating Police Requests and acting upon the receipt of Court Documents and MOJ Portal Claims, all within the specific time constraints.
• Managing the day-to-day post and coordinate the investigation of incidents notified via Customer Care and look to mitigate the risk of a claim arising.
• Required to deal directly with the public where an injury or collision is alleged to have happened, with a view to alleviating the situation, whilst gathering information to allow local teams to investigate.Outstanding Customer Service & communication skills are essential for the role, along with an ability to create effective relationships, allowing you to promote the speedy resolution to all potential claims.
• The chosen candidate will need to keep up to date records of incidents/claims, and specifically employee injuries and high value claims.
• Coordinate with the Engineering department to secure recoveries of our Uninsured Losses in a timely fashion.
• Monitor recovery cheques received and report on any variances.

The Candidate

• Should ideally have a background in motor claims, and/or customer care and/or experience in the Transport Sector.
• Have an understanding of the MOJ Portal process and ideally the Civil Procedure Rules, responsibilities of mitigation and its relationship with intervention
• Be CII qualified, studying towards qualification or be willing to do so
• A pro-active, can-do and positive attitude is a must
• Able to communicate effectively with all levels of staff