We are currently recruiting for a Duty Train Crew Manager on a full time, permanent basis, based at Bletchley.  The candidate will ensure the appropriate level of train crew resources are available and deployed through efficient utilisation of resources and to act as first contact and main liaison point for train crew whilst ensuring relevant standards are adhered to in conjunction with the relevant company standards.

Role duties will include:

• Manage the booking on and off of train crew in accordance with West Midlands Trains standards, ensuring all staff who are booking on are fit for duty
• Monitor correct provision of Drivers and Senior Conductors to meet service requirements
• Prepare, issue and receive revenue equipment at designated depots
• Daily provision of traincrew diagrams, posting of train crew rosters and 7 day/48-hour mark ups
• Provision of all train crew publications and notices at depots including, but not limited to, all traincrew request forms, NDNA requests, leave forms and distribution of leave forms to traincrew pigeon-holes
• Provide relevant notice case information to depots in accordance with Train Operators Safety Manual
• Participate in conference calls and meetings as required/requested
• Explain and investigate delays attributed to resource provision and propose corrective action
• Assist the Resource Delivery Manager in the development of processes and systems within the resources function
• Where applicable liaise with alternative transport providers. This will include the management of pre-planned taxi bookings as well as ad hoc bookings where necessary
• Liaise with payroll for any pay queries and issues as required
• Organising out of hours medication enquiries as required
• Liaise with Facilities for fault reporting as required

The role would involve 24/7 shift work and weekends therefore applicants must have no restrictions about working unsociable hours.  You will need to have the ability to work in a fast-paced environment and have a passion to ensure West Midlands Train Service run as smoothly as possible on a day to day basis.

It would be desirable to have a keen eye for detail and knowledge of traction and routes surrounding the London Northwestern lines along with experience of working in a control or DTCM environment.

In addition to a competitive salary West Midlands Trains offers a wealth of benefits including free travel on Abellio trains for you, your partner and dependent children, 75% discount on all other train travel over most of the UK rail network, development opportunities to help further your career with West Midlands Trains, and a contributory defined salary pension. 

We reserve the right to withdraw this advert at any time due to high volumes of applications (please submit your application as early as possible to avoid disappointment).

Applications will be considered from internal colleagues with 6 months experience after completion of their probationary period and a full check of absence and disciplinary records.