Be part of something rewarding, by joining Greater Anglia you’ll be helping our customers get from A to B. With a staff of over 2,500, we operate a busy commuter service from London Liverpool Street to destinations across the east of England.

Customer Service Dispatch - 12 Month Fixed Term Contract

We are looking for a proactive and enthusiastic individual to join the team at Witham Station on a 12 Month  Fixed Term Contract basis.

Role and Accountability:

The purpose of the role is to always provide a safe environment whilst delivering excellent customer service and seeking opportunities to enhance the customers experience at the station. You need to ensure that customers are extended a welcome to the station providing pro-active assistance and information to customers on and off trains and throughout the station.

This is a safety critical role and you will be responsible for the safe dispatch of our Trains. You will be required to cover 2 busy stations, working 35 hours a week, on a single shift basis. Post holder must be able to dispatch trains safely, although training will be provided for the right candidate. You will be expected to undertake light station cleaning as part of your duties and be responsible for maintaining security of the station premises at all times and carry out winter precautions as per the local instructions.

Salary for this role is £21,605 rising to £22,107 after a years' service.

Experience, Knowledge and Qualifications Required:

You will have excellent customer service skills and be happy to work in a fast pace environment. You will be required to wear a full uniform, ensuring that your standard of appearance complies with company standards. A medical will be required upon a successful interview.

*Please note vacancies can close earlier due to high influx of candidate applications*

To succeed in this role, we are looking for people who can bring our four behaviours to life in your everyday work:

·        Genuine … be welcoming, customer-centric and respectful

·        Professional… be solution-oriented, accountable and delivering to promises

·        Proactive … be progressive, innovative and decisive

·        Inclusive … be connected in your thinking, empathetic and promote diversity

Greater Anglia can offer you a great work/ life balance alongside a generous salary. If learning, developing and growing your career is as important as great benefits such as free travel, pension, family discounts, childcare vouchers and cycle to work scheme, then apply now, and see what we can do for you!