An opportunity has arisen for the role of Customer Information Point based at Northampton Train Station, full time, permanent role.

You will deliver a quality customer service through the provision of assistance and information to fulfil West Midland Trains customer expectations. Whilst doing so meeting the company’s business, safety and operational targets. 

Duties will include: (Full job description attached above)

• Ensure compliance with all safety responsibilities as detailed in the appropriate Safety Responsibility Statement.
• Ensure own safety and that of others at all times.
• Undertake security searches in the absence of a security officer.
• Carry out winterisation duties in line with the winter weather plan for the station.
• Act as a focal point for receiving and disseminating information to passengers and colleagues as required via the PA and the CIS.
• Work and support colleagues on the gate line when required.
• Monitor train running and take action to ensure that all customer information displays are updated, working closely with West Midland Trains control, the signaller and the PISC particularly at times of disruption.
• Provide peak reports of issues that affect the station: I.E. late train running, faults, accidents/incidents, complaints, booking office none compliance, TVM issues and tenant issues.
• Become a hub location for the dissemination of information, to stations North and South of the station during times of disruption.
• Carry out evacuation duties and undertake the duties of a fire warden as required.
• Carry out fire tests on the fire alarm system each week.
• Report accidents, mishaps and incidents in accordance with the accident reporting procedures and provide reports to the delivery manager as required

This role involves shifts and weekends and you will be required to wear uniform. All successful new entrants will be required to undergo a criminal records check, Right to Work verification, referencing and full medical assessment including a drug and alcohol screen.

In addition to a competitive salary West Midlands Trains offers a wealth of benefits including free travel on Abellio trains for you, your partner and dependent children, 75% discount on other train travel over most of the UK rail network, access to an Employee Recognition and Benefits Platform, development opportunities to help further your career with West Midlands Trains, and a defined benefit salary pension. 

We reserve the right to withdraw this advert at any time due to high volumes of applications (please submit your application as early as possible to avoid disappointment).

Applications will be considered from internal colleagues with 6 months experience after completion of their probationary period and a full check of absence and disciplinary records.