Area Conductor Manager - Central

West Midlands Trains has an exciting opportunity for an Area Conductor Manager to cover our depots at Birmingham New Street and Coventry.

The Role
You will shape the delivery of West Midlands Trains' service in a time of exciting growth and change.

From new and changed routes, to new trains and emerging technologies, this role will be at the heart of an ambitious £1bn investment in the railway. You'll need to be adaptable and excited to take on challenges, with an eye for detail and the ability to work through complex issues involving colleagues across our business, Network Rail and with union representatives. 

Being a strong leader, managing approx.10 Senior Conductor Managers and indirectly managing approx. 200 Senior Conductors.

Duties will include:

• Provide clear leadership and coaching for Senior Conductor Managers and teams; role model performance and behavioural standards. Carry out regular performance review sessions with direct reports.
• Provide leadership, motivation, assistance and support to Senior Conductors within the team.
• Actively identify, lead and deliver continuous improvements to train safety performance, service reliability and customer satisfaction.
• Oversee the efficient management of Senior Conductor resources and recruit to the function as required.
• Deploy the customer service strategy.
• Support the Head of Senior Conductors as and when required with the collective bargaining Senor Conductors’ Company Council.
• Deliver initiatives to drive up NRPS On Train standards and the franchise Service Quality Regime.
• Actively liaise with internal stakeholders and external stakeholders (e.g. Network Rail) to ensure an integrated and consistent approach to safety within the Senior Conductor Function.
• Ensure compliance with all safety responsibilities and comply with all commitments within the WMT Safety Certificate.
• Actively manage Senior Conductor business initiatives to enable successful deployment and completion of change projects.
• Deploy key activities to maximise employee engagement and job satisfaction within the Senior Conductor function.
• Identify talent and support a robust succession plan within the Senior Conductor Functions.
• Proactively monitor team members’ on-going development, provide guidance and address individual performance

For more information please see the job description attached.

Benefits

In addition to a competitive salary West Midlands Trains offers a wealth of benefits including free travel on Abellio trains for you, your partner and dependent children, 75% discount on other train travel over most of the UK rail network, access to an Employee Recognition and Benefits Platform, development opportunities to help further your career with West Midlands Trains, and a defined benefit salary pension.

Applications
Applications will be considered from internal colleagues after completion of 6 months in current role. 

A full check of absence, performance, disciplinaries and safety incidents will be considered when sifting applications.

We reserve the right to withdraw this advert at any time due to high volumes of applications

(Please submit your application as early as possible to avoid disappointment).