London Northwestern Railway are seeking a Customer Service Assistant- Platforms to join the team at Watford Station on a full time, permanent basis.

You will deliver a quality customer service through the provision of assistance and information whilst meeting the company’s business, safety and operational targets.

Duties will include:

• Ensure the safe and timely dispatch of trains.  
• Ensure high levels of customer service are provided. 
• Ensure customers are provided with the available accurate and timely information.
• Comply with all appropriate rules and regulations, Rule Book and other appropriate instructions and standards.
• Announce train arrivals and departures where required.
• Maintain a record of delays, re-platforming and other events affecting the train plan as required.
• Proactively ensure that information is communicated within the station team and to other locations as appropriate. 
• Assist with disabled passengers as required. 
• Carry out Fire and security checks in line with current risk levels and maintain a high level of security vigilance at all times.
• Conduct station cleaning duties, and make the station safe, presentable, and welcoming to customers where required.

This role involves shifts and weekends and you will be required to wear uniform. All successful new entrants will be required to undergo a criminal records check, Right to Work verification, referencing and full medical assessment including a drug and alcohol screen.  Candidates must pass all Dispatch assessments within the recruitment process in order to be considered for this role.

Benefits

In addition to a competitive salary West Midlands Trains offers a wealth of benefits including free travel on Abellio trains for you, your partner and dependent children, 75% discount on all other train travel over most of the UK rail network, development opportunities to help further your career with West Midlands Trains, and a contributory defined salary pension. 

We reserve the right to withdraw this advert at any time due to high volumes of applications.(please submit your application as early as possible to avoid disappointment).

Applications will be considered from colleagues with 6 months experience after completion of their probationary period and a full check of absence and disciplinary records.