This is a fantastic time to join West Midlands Trains as we embark on your new franchise to improve our passenger’s journeys. We operate services in and around the West Midlands, now called West Midlands Railway (WMR) and services from the North West to London, now called London Northwestern Railway (LNR).

We are recruiting for a Duty Operations Manager to be based from Northampton Train Station. We are looking for someone who is passionate about delivering an excellent customer experience and can lead on minimising the operational impact of disruption at the station. Your role will also include supervising train crew, disseminating relevant information in a timely fashion in line with Passengers Information During Disruption and working closely with Network Rail to ensure service restoration. The role will also involve dispatching trains services as required.

Our successful candidate will possess:

• Experience managing and leading teams
• Railway operational experience involving leading Traincrew teams
• A comprehensive knowledge of train performance
• Competent IT skills involving spreadsheets and IT programs
• Excellent communication skills
• A calm, composed and friendly approach
• Strong problem solving skills

This role involves shifts and weekends and is a safety critical role.

Benefits

In addition to a competitive salary West Midlands Trains offers a wealth of benefits including free travel on Abellio trains for you, your partner and dependent children, 75% discount on all other train travel over most of the UK rail network, development opportunities to help further your career with West Midlands Trains, and a contributory defined salary pension. 

We reserve the right to withdraw this advert at any time due to high volumes of applications (please submit your application as early as possible to avoid disappointment).

Applications will be considered from colleagues with 6 months experience after completion of their probationary period and a full check of absence and disciplinary records.