Following the first phase opening of our brand new station at Wolverhampton we are excited to be recruiting for new positions of Revenue Officers.  We have a number of positions available, both part time and full time based at Wolverhampton on a permanent basis.  You will be based at our ticket barriers providing a consistently high level of customer service and revenue protection activity across our network, ensuring all travelling passengers are in possession of a valid ticket for their journey.  

Role Requirements: (For full responsibilities please see JD attached)

• Ensure compliance with all safety responsibilities, reporting any unusual occurrences and/or unsafe practices in line with company procedures. 
• Undertake full inspection of tickets, ensuring a high level of customer service at all times, dealing effectively with passengers who are not in possession of a valid ticket. This will include issuing Penalty Fares to those passengers not in possession of a valid ticket without a valid reason, and to issue appropriate tickets to those passengers not liable to a Penalty Fare.
• Operate automatic ticket gates where in place.
• Envoy maintenance
• Station duties support, as required such as poster changes, accessibility assistance, and winterization.
• Conduct interviews with those suspected of travelling fraudulently under the terms of the Police & Criminal Evidence Act 1984 as it relates to the questioning of suspects.

Our Ideal candidate will be:

• NVQ in Customer Service is desirable.
• Understanding of WMT operations, ticketing and geography covered
• Experience of working in a customer service and retail environment is desirable, and experience of working in a cash-handling environment is especially advantageous.
• Ability to demonstrate excellent levels of customer service 
• Ability to deal effectively with customers, especially those who do not have valid tickets
• Be willing and able to make effective ‘on the spot’ decisions taking into account all relevant information

Shifts can commence from 0600 to 21.18 (this is subject to change) therefore we do expect a level of flexibility from our applicants.  With the shift times, we would expect candidates to be able to have alternative means of getting to and from work, other than by train.

This role involves shifts and weekends and you will be required to wear uniform. All successful new entrants will be required to undergo a criminal records check, Right to Work verification, referencing and full medical assessment including a drug and alcohol screen.

In addition to a competitive salary West Midlands Trains offers a wealth of benefits including free travel on Abellio trains for you, your partner and dependent children, 75% discount on all other train travel over most of the UK rail network, development opportunities to help further your career with West Midlands Trains, and a contributory defined salary pension. 

We reserve the right to withdraw this advert at any time due to high volumes of applications (please submit your application as early as possible to avoid disappointment).

Applications will be considered from internal colleagues with 6 months experience after completion of their probationary period and a full check of absence and disciplinary records.