Area Station Manager North

Position - Permanent - Full time

Location - Northampton, Nuneaton, Tamworth 

West Midlands Trains (WMT) has an exciting opportunity for an Area Station Manager to join our LNR team.

You will provide inspirational leadership to the London Northwestern Railway separable business unit to support them in a delivering ‘Best in Class’ customer experience. This includes, responsibility for all areas of the customer experience on the station including managing the relationship with Network Rail and other TOCs. This role will be responsible for ensuring the delivery of improvement plans to include, but not be limited to, customer satisfaction, safety, performance/reliability and community engagement.

Key accountabilities:

• Provide leadership and direction to your team to ensure delivery of the Abellio and LNR brand, values and vision, to create an amazing experience for our people and our customers.
• Work closely with the Senior Conductor management team, the Head of On Train Experience and the Property team plus others as necessary to ensure a joined up customer experience.
• Meet, and continually strive to exceed safety and environmental targets as defined in the WMT Business Plan and Safety Plan.
• Build key relationships with Commercial, Marketing and Sales teams, to ensure feedback and ideas have an effective channel of communication, we maximise business opportunities and instil a commercially focused CX culture.
• Work collaboratively with the Head of Stakeholder and Community to identify, build and maintain key stakeholder relationships.
• Design and implement processes and action plans to ensure the safe, efficient and consistent delivery of right-time train departures and minimisation of delay to trains at stations.
• Work with the resource team, to ensure the station operations are resourced in a cost-effective way through proactive manpower planning and effective resource deployment.

Person specification:

• Excellent interpersonal skills and proven record in building teams.
• A high level of influence and proven record at a senior level in leading teams to deliver positive results.
• The right style to motivate, lead and influence others in line with Abellio and LNR Vision, brand and culture.
• Experience of successfully delivering large projects to deadlines and budgets. 
• Experience of Trade Union negotiations at a local level.
• The ability to lead change and a passion for innovation.
• Proven track record of delivering targets and projects within budget and on time.
• Experience of safety management systems and regulatory compliance.
• High level of numeracy and sound analytical skills.
• Self motivation and drive, thriving with accountability and responsibility.

Please see attached job description for further information.

In addition to a competitive salary, West Midlands Trains offers a wealth of benefits including first class travel on Abellio trains for you, your partner and dependant children, 75% discount on other train travel over most of the UK rail network, access to an Employee Recognition and Benefits Platform, development opportunities to help further your career with West Midlands Trains, and a defined benefit salary pension as well as an opportunity to participate in the company's health scheme.

We reserve the right to withdraw this advert at any time due to high volumes of applications (please submit your application as early as possible to avoid disappointment).

Applications will be considered from internal colleagues with 6 months experience after completion of their probationary period and a full check of absence and disciplinary records.