An opportunity has arisen for a Commercial Apprentice to join Merseyrail’ s Retail and Ticketing Team in a role that will provide experience and training across the whole Commercial function.

Offered as a fixed term contract for 2 years, the Apprentice role will support the day to day running of the Commercial team whilst working towards completing the Digital Support Technician qualification.

Modernisation of Merseyrail’ s ticketing offer is a focus for the organisation, so it is an exciting time for an Apprentice to join the team. Training will be provided in monitoring and maintaining Merseyrail’ s ticketing systems, assisting in fare setting and running reports. It is an opportunity to build technical experience and responsibilities in working with a variety of platforms that relate to Merseyrail’ s retailing, gate lines and platform validators.

Retail and Ticketing is part of the Commercial Department in Merseyrail, and this role will also have the opportunity to gain broad commercial experience, supporting the Marketing and Customer Relations teams as well as working with the team supporting Mtogo stores and commercial revenue suppliers.

Please read the full job description for more detail on the role responsibilities.

What we are looking for:

For the Commercial Apprentice role we are looking for someone who has enthusiasm to learn, works productively in a team as well as individually and has exceptional attention to detail.

Whilst employed at Merseyrail, you will be enrolled onto a fully funded Level 3 Digital Support Technician apprenticeship. The apprenticeship will enhance your knowledge, skills, and behaviours within a successful Commercial team. The apprenticeship typically takes 12-18 months to complete and uses blended learning methods including classroom-based training and on the job learning.

Requirements:

• Problem solving attitude with a drive to maintain high standards of work.
• Good communication skills, both verbal and written.
• A team player, willing to pitch in when workload is high in the department.
• Ability to manage a varied workload and meet deadlines.
• A genuine interest in a related career.
• Maths & English Level 4-9 / GCSE Grade C or above.
• Knowledge of Microsoft Office packages, proficient in excel.

Merseyrail:-

Merseyrail Electrics 2002 Ltd is the winner of the award for ‘Great Place to Work’ at the prestigious National Rail Awards in September 2019, following its success in 2018 Merseyrail was the winner of the flagship title ‘Passenger Operator of the Year’. It is one of the most punctual rail networks in the UK and a regular top performer in the industry for customer satisfaction. Around 600 services operate per day throughout the Liverpool City Region, carrying over 100,000 passengers each day. 2020 will see a new fleet of state-of-the-art trains delivered into passenger service with pioneering technology, designed specifically for the local network and will transform the experience of rail travel.

Hybrid working is offered as part of this role, with some days based in Merseyrail’s Liverpool office and the option to work from home on other days.

For further information regarding this role please contact via email Jen Abram, jabram@merseyrail.org. For any questions regarding the Apprenticeship training element please contact Danny Dale via ddale@merseyrail.org .

As an equal opportunities employer, Merseyrail particularly welcomes applications from Black, Asian, Minority, Ethnic (BAME) backgrounds as they are currently underrepresented throughout the UK. All appointments will be made on merit of skill and experience relative to the role.