A fantastic opportunity has arisen to join the Revenue Protection Department as a Revenue Protection Officer.

As a Revenue Protection Officer, you will be working with the public daily in a demanding but rewarding environment. You will play a pivotal role in the minimisation of fare evasion and revenue loss by ensuring passengers have the correct tickets and passes along with the issuance of penalty fares where and when required.

You will be expected to have and maintain the optimum levels in both professionalism and customer service along with being prepared to attend court in relation to incidents of fraudulent travel as and when required to do so.

The Revenue Protection Department places great importance on the company’s four core values and you will be expected to consistently understand and demonstrate these within the role at all times.

As a Revenue Protection Officer you will work closely with British Transport Police, Carlisle Security and any other relevant parties to ensure a safe environment at all times for the general public, customers and members of staff alike.

You will also play a key role in major events and network disruption ensuring that the customer is receiving the very best service that Merseyrail has to offer.

It is essential that you possess excellent communication and interpersonal skills along with thriving on challenge and diversity.

Due to the nature of the role the successful applicant will need to be a self-assured individual who can remain calm at all times when faced with difficult situations.

Basic numeracy, literacy and IT skills are essential given that you would be required to complete and submit a variety of statements and reports including reporting of facts and figures to be submitted in a court of law.

Do you have what it takes to become a Revenue Protection Officer? If you possess the above attributes and would like to become part of the team then don’t delay and apply now.

Please note:

This role is available for internal employees to apply - including those still within their probationary period (normal regulations for applying for internal roles apply).

For further information about the post please contact Ray Mercer, Area Revenue Protection Manager - RMercer@Merseyrail.org

Previous applicants need not apply.

Successful applicants will be required to attend an interview.

Important: Merseyrail reserves the right to close the advert before the published closing date if high volumes of applications are received. In this situation partially completed applications will not be progressed forward or given extra time to complete. 

As an equal opportunities employer, Merseyrail particularly welcomes applications from Black, Asian, Minority, Ethnic (BAME) backgrounds as they are currently underrepresented throughout the UK. All appointments will be made on merit of skill and experience relative to the role.