Are you looking for an opportunity? 

Greater Anglia operates a busy railway network from London Liverpool Street to destinations across the east of England. We have a high standard of service for our customers throughout their journey experience so they can sit back relax and travel with confidence. Not to mention a whole new set of modernised greener trains, it’s never been a more exciting time to start a career with us. Do you want to be part of the journey? Come along and join Greater Anglia!  

We have an exciting opportunity within our Engineering Department at Romford ROC for a Duty Fleet Control Manager. 

The Role 

The Duty Fleet Control Manager is a Senior Manager position with responsibility for providing shift leadership, guidance and line management to the Fleet Control team at the Rail Operating Centre (ROC) in Romford.  This role will report to the Fleet Control Manager, with your reports consisting of a selection of our Fleet Support Technicians and/or Maintenance Delivery Controllers.  

Duties will therefore include being responsible for:

• Ensuring units are provided in accordance with the third-party maintainer’s maintenance schedule (Alstom and Stadler)
• Insuring that only trains safe to be in traffic are accepted back for service from the third-party maintenance providers
• Ensuring unit defects in service are managed to reduce delay minutes, cancellations by ensuring target fix time and cut-and-run procedures are followed.
• Working across the business to maximise train availability and ‘right train, right diagram’ to ensure an excellent customer experience.
• Line management of up to 6 direct reports
• Shift leadership of up to 4 Fleet Control colleagues
• Driving the development and adherence of Fleet Control policies and procedures.
• Supporting Fleet Control colleagues during service disruption and providing clear and high-quality communication updates to the wider-business.
• Special project work as required.
• Deputising for the Fleet Control Manager as applicable.

What we are looking for 

We are looking for a confident colleague who has engineering or operational experience within the rail sector or a comparable industry (transport, logistics etc). The successful candidate should be proactive, strategic and have a working knowledge and competency within a control centre environment, with ability to influence internal/external stakeholders.

The closing date for all completed applications is on Friday 14th July 2023

*Please note vacancies can close earlier due to high influx of candidate applications* 

What can we do for you? 

• Defined Contribution pension scheme after 2 years option to move across to Defined Benefit (Final Salary) pension scheme 
• Free Travel on GA for you and your eligible family members 
• Free Leisure travel on GA and 75% discount on other TOCS for leisure travel for eligible family members 
• International travel discount card (FIP) for staff and eligible family members after 12 months service 
• Opportunity to purchase additional annual leave of up to 10 days 
• Gainshare bonus paid if GA hits relevant yearly targets, up £550 for permanent and £300 for agency 
• GA offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave after 26 weeks of service - part of our commitment to family friendly policies  
• GA Hapi Benefits App– our great benefits app which includes discounts across many retailers, days out and dining 
• 24/7 Employee assistance programme, eyecare and flu jab vouchers and access to physiotherapy services 
• Annually issued 12 discount vouchers for family and friends to use 
• Salary Sacrifice schemes such as Cycle to work and Technology scheme (eligible once passing probation) 
• Single private medical cover for you and have the option to add your family members for an additional fee 

You will be entitled to additional annual leave by purchasing up to 10 days  

Senior Management bonus – up to 15% 

Private Medical care* 

Travel: 

1st Class GA travel smartcard for you and family members 

1st class TOC card* 

Free Leisure travel on GA and 75% discount on other TOCS for leisure, for eligible family members 

After 12 months continuous service, international discount card FIP for staff and eligible family members 

Pension:  

New entrants eligible to join the Industry Wide Defined Contribution pension scheme. GA contribute 1.5 times employee contribution 

After 2 years option to move across to Defined Benefit (Final Salary) pension scheme, where GA contribute 1.5 times employee contribution 

Death in service benefit pays out 4 x annual salary to nominated person 

Option to pay additional voluntary contributions 

Transfer external pensions (IWDC only) 

Salary Sacrifice schemes:  - Eligible once probation is passed 

Cycle to work  

Technology Scheme 

Greater Anglia Benefit Hapi App: 

Every day discounts 

Access to deals and promotions (discounts across selected retailers, supermarkets, days out, dining)  

Long Service Award: 

5 years, 10 years, 25 years, 50 years 

Retirement gift:   

Monetary gift depending on length of service 

Friends and Family Vouchers  

Colleagues are issued with booklet of 12 vouchers (yearly)that can be used by friends and family. 

Each voucher allows you to purchase off-peak day return ticket between any GA stations for £5 for an adult and £2 for a child.  

Max group allowed to travel on one voucher discount is 2x adult and 2x child. 

Eyecare Vouchers 

Colleagues classified as a DSE user are entitled to a free eye test voucher 

Where the requirement for VDU glasses is confirmed, A claim can be made for up to £55 towards the cost of the glasses. 

Employee Assistance Programme - Health Assured   

operating 24/7, giving a wide range of advice, support and useful information for employees 

Back in Action  

Physiotherapy services for GA colleagues 

Flu Jab Vouchers 

Gain Share 

This is an incentive scheme which is designed to ensure everyone is working towards the same objectives, and to enable colleagues to share in the success they all help deliver. 

If GA reaches its profit threshold level, colleagues are eligible to receive a payment of up to £550* for GA colleagues, or £300* for Train Presentation agency colleagues.