Please note: If you are already held on our pipeline you will not need to reapply. 

The Role

An exciting opportunity has arisen for talented customer service professionals to join our team as a Senior Conductor, for our Birmingham locations.  As a Trainee Senior Conductor, you will play a key role in the safe and smooth running of our service, assisting passengers with any enquiries or problems, checking and issuing tickets, and ensuring the safety of the crew and customers.

With experience of cash-handling in a customer service or retail environment, you’ll be friendly and approachable, with first-class communication skills and the ability to remain calm in all situations. You must be willing to work on a shift basis Monday to Saturday, with Sunday shifts as agreed, and your own transport would be advisable due to shift start and end times.

Recruitment Process

Once you’ve submitted your application form, it will go through a shortlisting process. You will then be required to complete psychometric assessments suitable for the role of Conductor. If successful, you will then undertake a face to face interview with a Conductor Manager and then be required to attend a medical assessment. Once you have passed all stages of the process, you will remain on our talent pool until a place on a training course becomes available.

About West Midlands Trains

We are proud to operate two new railway brands for and to the Midlands, the North West and London.

In the Midlands the West Midlands Railway brand is a local railway placing Birmingham at the centre of its network. We run the majority of the local services, as well as direct trains to many of the surrounding towns and cities, including Redditch, Stratford-upon-Avon, Worcester, Hereford, Shrewsbury, Telford, and Northampton. Our London Northwestern Railway brand serves the London to Liverpool route on the west coast, stopping at Birmingham, Milton Keynes and Northampton, with the West Midlands at its heart.

Both services are operated by West Midlands Trains Ltd, a joint venture, owned by Abellio, Mitsui and East Japan Railway Company (JR East).

Benefits

In addition to a competitive salary, West Midlands Trains offer a wealth of benefits including free travel on West Midlands Trains and other Abellio group trains for you, your partner and dependent children, 75% discount on all other train travel over most of the UK rail network, development opportunities to help you further your career with West Midlands Trains.

We reserve the right to close the advert early if enough applications are received.